Leading Electricity Distribution Company in Nigeria, Ikeja Electric Plc, reaffirms commitment to customer satisfaction and safety during virtual stakeholder engagement session
In a bid to ensure the sustained success of its operations in 2024 and beyond, Ikeja Electric Plc (IE), the foremost electricity distribution company in Nigeria, has pledged to prioritize collaborative stakeholder management and enhance service delivery. This commitment was reiterated during the company’s inaugural virtual stakeholder/customer engagement session for the year 2024, where Ikeja Electric also expressed gratitude to customers for their unwavering support and constructive feedback.
During the event, Mr. Kingsley Okotie (MNIPR), the Company’s spokesperson and Head of Corporate Communications, extended appreciation to customers for their support in 2023 and assured them of noticeable improvements in service delivery in the New Year. He emphasized IE’s dedication to safety in the network and urged customers to avoid engaging in illegal activities under power lines or hiring non-certified technicians that could lead to service disruptions, fire outbreaks, and potential harm to lives and property.
Despite the challenging economic climate affecting businesses nationwide, Okotie affirmed that Ikeja Electric remains committed to providing quality service and a remarkable customer experience in 2024. He called for the continued support of all stakeholders to achieve the company’s corporate goals.
Okotie advised customers against bribery, extortion, or paying money to staff for preferential service, urging them to formally lodge complaints through appropriate channels and obtain a Service Request Number (SRN) for tracking purposes. He warned against energy theft through meter bypass, illegal connections, and reconnections, stating that individuals caught in such activities would face prosecution.
Addressing the company’s metering project, Okotie outlined the steps for obtaining new meters and encouraged customers to apply through the company’s website, providing necessary information such as NIN, valid phone number, and email address. He also emphasized the importance of upgrading STS Meters to the new standard.
To ensure stability in electricity supply through the 33kv/11kv feeders, Ikeja Electric has been consistently relieving overloaded distribution transformers and securing unprotected ones. Okotie urged customers to report vandalism by contacting the toll-free number for prompt security response.
Ikeja Electric’s spokesperson highlighted the importance of a transparent and accountable system through the whistleblowing platform. Customers were urged to report extortion, hostility, and unprofessional conduct through toll-free lines or email, with an assurance of confidentiality and anonymity.
Okotie concluded by encouraging customers to use designated channels for reporting staff excesses instead of resorting to battery and assault. The company’s customer care hotlines and email were provided for prompt complaint resolution.
For more information, please contact Ikeja Electric Plc at customercare@ikejaelectric.com or call 01-7000-250, 01-227-2940.
